Dell opens commerce services centre in Dublin

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10 October 2014 | 0

Dell has announced the creation of a new research and development centre at its Cherrywood, Dublin campus, that will perform a global function to develop new online offerings to make it easier for customers and partners to do business with the company.

Dell said that the work of the centre will lead to increased functionality for Dell.com, improving the customer experience for the millions of people and businesses with which Dell engages daily. The Dublin based team will, working with other centres, deliver new services and functionality that will be added to the online platform.

“What this is really about,” said Paul Walsh, global CIO, Dell, “is that this R&D centre is going to be an element of the transformation of Dell. We are going to enable our customers, in essence, to be able to work with Dell and transact with Dell on any channel they want, whether it is the phone, mobile, the Web or even ‘on-the-box’ experience. This is going to be core to the Dell of the future. This team here is going to be core to that transformation.”

Speaking at the opening of the new centre, Minister for Jobs, Enterprise and Innovation, Richard Bruton TD, said “We have worked well with Dell to develop our global platform as we try to bounce back from what was difficult times.”

“Michael Dell has continually re-invented this company and that’s what is so exciting about Dell, said the minister. “Dell has been a leading player in creating a platform for ecommerce, transforming both themselves and the way business is done.”

“The fact that Dell has picked Ireland is a great tribute to Ireland, and the staff here who are able to deliver the quality of work,” added the minister.

The theme of transformation for Dell was heavily emphasised, enabled by its recent privatisation.

“Dell as a company, for 30 years has been transforming the technology industry, making technology more affordable and more scalable, right across the breadth of customers and businesses. Dell.com has been central and critical to that growth, development and transformation,” said Aongus Hegarty, pPresident of Europe, Middle East and Africa, Dell.

“With the privatisation, it has given us one singular focus, unique in our industry, which is a singular focus on our customers. We are focused on understanding their business needs and requirements and how we can use our breadth of end to end technology, in hardware, software and services to help deliver on those business objectives. We are using the privatisation as a catalyst to help us accelerate our growth, development and implementation of our strategy.”

“Today’s launch of Dell’s new global Commerce Services R&D Centre in Cherrywood adds to Ireland’s reputation as a location for research and development facilities,” said Martin Shanahan, CEO, IDA Ireland. “I would like to acknowledge the vision and leadership shown in Dell Ireland, which has positioned the Cherrywood operations as the location for this R&D Centre and again proves Ireland’s ability to satisfy the needs of technology advanced companies.”

Walsh said that recruitment for the centre was already underway, and was impressed by both the quality and number of applicants in the response. He confirmed that so far 12 have been recruited for the commerce services centre, but speaking to TechPro, Walsh, who began his career with Dell in Bray, said that there was no issue in terms of availability of the required skills among the applicants, despite the exceptionally high standards required by the roles.

 

TechCentral Reporters

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