Cisco targets mobile enterprise apps with geolocation technology
Cisco is rolling out a cloud-based geolocation package it expects will help customers grow mobile location services and integrate data from those services into enterprise analytics and business applications.
The package, called DNA Spaces, is comprised of Cisco’s Connected Mobile Experience (CMX) wireless suite and enterprise geolocation technology purchased from July Systems. Cisco CMX is a software engine that uses location and other intelligence gleaned from Cisco wireless infrastructure to generate analytics data and help deliver services to customers on their mobile devices.
Cisco bought July last June for an undisclosed price. July provides businesses with deep and accurate analytics about who and what are in their physical locations along with the ability to act on those insights in real-time, Cisco said.
July Systems, founded in 2001, features its flagship enterprise-grade location platform, Proximity MX, which includes instant customer activation, data-driven behavioural insights, a contextual rules engine and APIs.
The platform works with multiple location technologies such as Wi-Fi, Bluetooth Beacons or GPS to sense the user’s device with or without an app installed. Proximity MX can engage the user with SMS, e-mail or push notifications or trigger a notification to the business user or system via API, SMS or e-mail.
With DNA Spaces customers will be able to see not just which spaces like department stores, waiting rooms, cafeterias are being used and when, but also where people come from to get to those rooms, how long they stay in them, what data resources they use and where they go after they leave, said Greg Dorai, vice president of product management with Cisco Enterprise Wireless Solutions.
“Applying analytics to that data and patterns, a hospital can make data-informed improvements, such as locating medical equipment and other assets or triggering alerts if equipment moves to a location for which it’s not designated,” Dorai said.
“The overarching idea is to give customers an at-scale system they can use to identify and recognise data patterns, tie in location information and analytics and use it in enterprise systems like CRM.”
DNA Spaces could also will help network managers because they will be able to identify areas where wireless service is weak and direct them to improved access point deployments.
Security-wise, customers can look at analytics results and potentially spot unusual patterns of movement among wireless devices that could indicate physical beaches, Cisco said.
DNA Spaces includes a captive portal to engage visitors and open API access that will let third parties use Cisco DNA Spaces to build new business applications, as well as deeper operational insights, such as environmental sensor data integration and anomaly detection for IoT devices, Cisco said.
The opportunity Cisco sees is in large part built on the fact that the company says it has 25 million wireless access points (including its Meraki and Aironet access devices) in the field that can be connected to Cisco DNA Spaces.
In addition, an on-premises DNA Spaces without July integration has been available since last year, and is already live in over 21,000 locations.
The monster growth in mobile communications is another area Cisco is looking to exploit with DNA Spaces. For example in its most recent Visual Networking Index (VNI) Cisco said that globally, there will be nearly 549 million public Wi-Fi hotspots by 2022, up from 124 million hotspots in 2017, a fourfold increase.
“Hotels, cafes, and restaurants will have the highest number of hotspots by 2022 globally, and the fastest growth is in healthcare facilities (hospitals), where hotspots will triple over the forecast period. The primary objective of Wi-Fi in hospitals is to improve the delivery of healthcare services and staff productivity, with a secondary benefit being Internet access for patients, their families, and their guests,” Cisco stated.
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