CIOs frustrated as AI frameworks fail to keep up with pace of adoption
A global poll of more than 1,000 CIOs by Logicalis has found that CIOs are under mounting pressure to manage an orderly adoption of artificial intelligence despite a lack of frameworks needed to support it.
The new report, Harnessing AI: IT Leadership in the Next Era of Enterprise Technology, was conducted by Vanson Bourne on behalf of Logicalis, painted a picture of organisations caught between ambition and preparedness. While 94% of CIOs reported that their organisation’s appetite for AI has increased over the last 12 months, more than half (51%) said adoption was moving too fast.
The research revealed a series of critical gaps in how organisations were managing AI at ground level, with 66% of CIOs believing their organisation did not provide sufficient employee training on AI risk, or the responsible use of it. Just 37% said their organisation had full visibility of the AI tools and services being used within teams. With governance gaps widening, it is perhaps unsurprising that 57% sadi employees were already putting data security at risk through AI tools, while 34% said AI had created new security blind spots. Meanwhile, 59% admitted they were too reliant on a single AI vendor for critical functions.
CIOs also revealed the pace of change has led to trade-offs in their own roles. Almost two-thirds (62%) of respondents said they had compromised on AI governance due to a lack of knowledge and understanding.
Despite concerns, CIOs are clear about AI’s potential. Innovation remained the strongest driver of continued investment, with the top three cited benefits being: strengthening predictive analytics, data-driven forecasting and actionable business insights (56%); improving day-to-day service delivery (45%); and enhancing customer experience (45%).
Bob Bailkoski, CEO, Logicalis, said: “This year’s report reveals a complex challenge for CIOs navigating the biggest innovation of our lifetime. Organisations are not short of ambition or appetite for AI, they are short of the frameworks, skills and confidence to deploy it at scale. The challenge right now is not whether to invest in AI, but how to build the foundations that will make that investment effective, safe and sustainable. Today’s CIO is no longer just a technology operator, they are strategically coordinating risk, ensuring accountability and driving value creation throughout the entire organisation.”
Mairead Malone, Ireland Country Lead, Logicalis UK&I (pictured) said: “CIOs in Ireland and worldwide are rapidly shifting and evolving their priorities to keep pace with the acceleration of AI adoption. While they see the benefits, CIOs have legitimate concerns, focusing on the vital requirement for robust AI governance to support responsible deployment. Globally, CIOs are sending a warning sign: while the benefits of AI warrant widespread adoption, we must be prepared for that revolution. It is one that will bring immeasurable benefits to business, but one that must be managed with great caution.”
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