Klearcom establishes US office, creating 20 jobs
Global contact centre testing solutions provider Klearcom has established its first physical base in the US with the opening of a new office in Boonton, New Jersey. To facilitate this growth, Klearcom will hire 20 new team members in the US.
The new base will enable the Waterford-based company to acquire more US-based customers and strengthen relationships with existing clients, such as Google, Mastercard and Visa. This will help the company to grow its share in the interactive voice response (IVR) market, currently valued at $5.9 billion and growing at a rate of 7% per annum.
As the IVR market continues to grow at pace, the expansion will ensure Klearcom stays ahead of market challenges and seizes new opportunities. At the same time, Klearcom will continue to deliver reliable and quality testing for businesses’ automated voice systems, especially within critical customer service channels.
Mark Rohan, co-founder and chief operating officer, Klearcom, said: “The US market is vital to Klearcom’s growth strategy. As such, this announcement is not only a mark of our success in the US to-date, but also our commitment to businesses there. And, while this is our first office in the US, it will not be our only one.
“For us, the expansion comes at the perfect time as businesses increasingly demand cutting-edge technology over outdated legacy systems. Our AI-driven IVR testing is the fastest in the world, enabling enterprises to quickly identify and resolve issues within their telecom system infrastructure, and cementing our position as the leading provider of contact centre testing solutions.
“Our US office doesn’t just mean faster response times – it means being on the ground, right where our customers need us most.”
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