Software maker Zenprise has lauched a tool to help administrators remotely support BlackBerry smart phones, including the ability to audit devices and even locate lost handsets using GPS.
Available immediately, Device Manager is a new module for Zenprise’s existing MobileManager suite that monitors the BlackBerry infrastructure for problems that might lead to service disruptions.
Zenprise says its Device Manager is designed to address a number of issues often encountered by administrators. These include lost or stolen handsets, performance issues, and users downloading and running unauthorised applications.
“Customers want the ability to give remote assistance with problems,” said a Zenprise spokesman. “With BlackBerry, often users are out of the office and travelling, so we enable the IT manager to connect to a device and see what’s running,” he added.
The tool has three main functions: Device Locator retrieves the GPS data from a BlackBerry to locate it; Device Task Manager monitors the device and diagnoses issues; and Device Auditor shows what applications are running.
With Task Manager, you can drill down to see the battery level of the device, how much memory is in use, even the signal strength and the temperature of the battery.
If a device is lost, an administrator can get its GPS fix and plug the co-ordinates into Google Maps to see where it is, Zenprise claims.
Device Manager sits on a server and links to an organisation’s BlackBerry Enterprise Server. Customers also require a client on each device.
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