Yamaha Motor UK has implemented a managed service solution with the recently established UK division of Trilogy Technology Solutions.
The company employs 60 people in the UK, supplying motorcycles and scooters, four-wheel, all-terrain vehicles and WaveRunner water vehicles, as well as golf cars, generators and snowmobiles.
The managed service solution from Trilogy will support Yamaha in transforming how it operates, improving services, creating efficiencies and providing a virtual IT department. It will be delivered via Trilogy’s Managed Service Centre in Dublin which allows clients to be monitored, managed and supported in any geographical location and reported on via an edge/point portal.
“We needed a flexible managed service, tailored specifically to our needs that would allow us to concentrate on our business and competencies while reducing our total cost of IT ownership,” said Mark Knight, head of IT at Yamaha UK. “At Yamaha, we are committed to investing in the future of the business and to harnessing technology to continue to streamline processes and ensure their reliability. We have a very small IT department and we needed a partner who was available 24/7, 365.
Trilogy conducted an audit of Yamaha’s core infrastructure and proposed a centralised server and storage architecture to provide greater control and a more stable and energy efficient infrastructure. It implemented a private cloud infrastructure built around energy efficient HP Storage and VMware vSphere and Veeam Software. The project enabled Yamaha to replace more than 12 physical servers with the new infrastructure, a readily available fully redundant platform to run its core administration and operational systems while offering automatic failover, business continuity and disaster recovery. Once phase one was completed Yamaha decided to integrate a managed service solution to deliver complete ICT systems availability and support.
A dedicated team of Trilogy people remotely monitors Yamaha’s network, servers and PCs to ensure applications are running at optimum levels, and conducts routine automated tasks against every PC/laptop on a weekly basis.
“Trilogy’s secure client portal edge/point presents me with complete visibility to audit information, monitoring results, service tickets and relevant reports detailing all aspects of our network’s health,” said Knight. “Trilogy’s managed service brings the business stability, and provides availability of expert resources.”
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