Intercom raises $35m in Series C round

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Customer communication platform  developer Intercom has raised $35 million in its Series C round, bringing its total funding to $66 million.

Iconiq Capital led the round with participation from Series A lead investor The Social + Capital Partnership and Series B lead investor Bessemer Venture Partners. The company will use the new funds to continue investing heavily in building new and existing products on the Intercom platform.

Founded in 2011, Intercom’s platform connects sales, marketing, product, and support teams to help deliver personalised customer service experiences for websites and apps.

Intercom has 7,000 paying customers in over 85 countries, ranging from start-ups like General Assembly, ZenPayroll and Invision to public companies like Ancestry.com, New Relic and Shopify. Its customers communicate 3 million times per day with over 250 million of their end-users on the platform.

“We’re a product-first company, with 50% of our employees working in R&D,” said Intercom co-founder and CEO Eoghan McCabe. “We nearly tripled headcount in 2014, and already in 2015 have nearly doubled to over 140 employees. We’ll double globally again over the next 12 months, and build out our platform so every single team in a business can use Intercom for all customer communication.”

TechCentral Reporters

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